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	<title>Direct Selling - Luce and Associates &#187; Customer Service</title>
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	<link>http://luceandassociatesblog.com</link>
	<description>Direct Selling Consultants</description>
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		<title>Making Stage Recognition Look Spectacular</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/making-stage-recognition-look-spectacular/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/making-stage-recognition-look-spectacular/#comments</comments>
		<pubDate>Mon, 07 Feb 2011 11:00:18 +0000</pubDate>
		<dc:creator>cclark</dc:creator>
				<category><![CDATA[Chris Clark]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Events]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[conference recognition]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=739</guid>
		<description><![CDATA[Every direct seller knows the key to success is recognition.  That recognition often takes place onstage at a Leadership Conference and/or National Convention.  However, while most agree that doing recognition is important, not everyone understands how to do recognition well.  It all begins with good organization and preparation. Here’s a checklist I often use to [...]]]></description>
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		<slash:comments>1</slash:comments>
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		<title>Avoid Bottlenecks! Make Warehouse Pick &amp; Pack Easy</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/avoid-bottlenecks-make-warehouse-pick-pack-easy/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/avoid-bottlenecks-make-warehouse-pick-pack-easy/#comments</comments>
		<pubDate>Thu, 27 Jan 2011 11:00:08 +0000</pubDate>
		<dc:creator>cclark</dc:creator>
				<category><![CDATA[Chris Clark]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[Direct Sales]]></category>
		<category><![CDATA[Direct Selling]]></category>
		<category><![CDATA[party sales]]></category>
		<category><![CDATA[warehouse]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=706</guid>
		<description><![CDATA[Largely out of necessity, most startup companies perform all functions of running their business, including picking and packing orders.  That’s a good thing, because this function can be one of the most time consuming and costly pieces of operating the business.  But it can quickly turn into a costly and time-consuming bottle neck during busy [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Are You Prepared for What Your Customers Expect Online?</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/are-you-prepared-for-what-your-customers-expect-online/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/are-you-prepared-for-what-your-customers-expect-online/#comments</comments>
		<pubDate>Fri, 14 Jan 2011 13:34:44 +0000</pubDate>
		<dc:creator>Jennifer Fong</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Direct Sales]]></category>
		<category><![CDATA[Jennifer Fong]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[Strategic Planning]]></category>
		<category><![CDATA[Direct Selling]]></category>
		<category><![CDATA[social media strategy]]></category>
		<category><![CDATA[Social Networking]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=649</guid>
		<description><![CDATA[This week I wrote a post about a bad experience with Domino&#8217;s Pizza, and how I felt that they ignored me on Twitter.  My thought is that if you&#8217;re going to have a Twitter account, you need to be prepared to service customers there, even if it&#8217;s simply to direct people to the appropriate customer [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>A Big Fail by Domino&#8217;s, and What Your Company Can Learn From It</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/a-big-fail-by-dominos-and-what-your-company-can-learn-from-it/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/a-big-fail-by-dominos-and-what-your-company-can-learn-from-it/#comments</comments>
		<pubDate>Tue, 11 Jan 2011 16:03:14 +0000</pubDate>
		<dc:creator>Jennifer Fong</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Jennifer Fong]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[social media]]></category>
		<category><![CDATA[response time]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=641</guid>
		<description><![CDATA[A couple of weeks ago my family ordered pizza from Domino&#8217;s.  Since they&#8217;ve improved their recipe, we order pretty regularly.  We enjoy things like the ability to order and pay online, track the delivery online, and the fact that the pizza normally arrives in under 30 minutes. However things were not so happy the last [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>2011 Momentum &#8211; Success Starts With You</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/2011-momentum-success-starts-with-you/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/2011-momentum-success-starts-with-you/#comments</comments>
		<pubDate>Mon, 27 Dec 2010 04:01:25 +0000</pubDate>
		<dc:creator>cclark</dc:creator>
				<category><![CDATA[Chris Clark]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Direct Sales]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[Team Building]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=593</guid>
		<description><![CDATA[Starting the new year is the time to start fresh: new goals, new growth, and new people.  Anything is possible.  So how does that happen?  Start NOW &#8211; get the momentum going! Bookings are easier when people are chatting and laughing in the company of friends.  Recruiting is easier when people watch how much fun [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Our customers want to know they’ve been heard.</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/our-customers-want-to-know-they%e2%80%99ve-been-heard/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/our-customers-want-to-know-they%e2%80%99ve-been-heard/#comments</comments>
		<pubDate>Fri, 12 Nov 2010 11:00:51 +0000</pubDate>
		<dc:creator>cclark</dc:creator>
				<category><![CDATA[Chris Clark]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Direct Sales]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[Team Building]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=432</guid>
		<description><![CDATA[Last week I wrote about the 3 little words—“Did you know”&#8211; that can help improve your customer service.  I’d like to conclude this series by sharing the one word that can make just as big, if not a bigger difference.  Drum roll please!  And that one word is… LISTEN! As customers, we want to know [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>3 Little Words that Always Improve Customer Service: Did You Know?</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/3-little-words-that-always-improve-customer-service-did-you-know/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/3-little-words-that-always-improve-customer-service-did-you-know/#comments</comments>
		<pubDate>Wed, 03 Nov 2010 11:00:48 +0000</pubDate>
		<dc:creator>cclark</dc:creator>
				<category><![CDATA[Chris Clark]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Direct Sales]]></category>
		<category><![CDATA[Facebook]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[Policy]]></category>
		<category><![CDATA[Team Building]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=385</guid>
		<description><![CDATA[Continue to improve Customer Service]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Improving Customer Services to Your Salesforce: Schedule Follow-up</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/improving-customer-services-to-your-salesforce-schedule-follow-up/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/improving-customer-services-to-your-salesforce-schedule-follow-up/#comments</comments>
		<pubDate>Thu, 14 Oct 2010 02:08:15 +0000</pubDate>
		<dc:creator>cclark</dc:creator>
				<category><![CDATA[Chris Clark]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Direct Sales]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[training]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=260</guid>
		<description><![CDATA[We all hate it when a simple task "slips through a crack" and becomes a problem, or worse, an embarrassment.  A task reminder is the simplest way to be sure that doesn't happen.]]></description>
		<wfw:commentRss>http://luceandassociatesblog.com/luce-and-associates/improving-customer-services-to-your-salesforce-schedule-follow-up/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>Improving Customer Services to Your Salesforce:Response Time</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/improving-customer-services-to-your-salesforceresponse-time/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/improving-customer-services-to-your-salesforceresponse-time/#comments</comments>
		<pubDate>Tue, 05 Oct 2010 17:02:20 +0000</pubDate>
		<dc:creator>cclark</dc:creator>
				<category><![CDATA[Chris Clark]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Direct Sales]]></category>
		<category><![CDATA[Luce and Associates]]></category>
		<category><![CDATA[response time]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=152</guid>
		<description><![CDATA[In my last two posts I talked about how proactive outbound calls and Customer Service should ALWAYS be the last approval of ANY communication going to the field. So what’s next? Respond to each inquiry within 24 hours. Whether that inquiry is by email, voicemail, twitter, facebook, etc., respond within 24 hours. The response doesn’t [...]]]></description>
		<wfw:commentRss>http://luceandassociatesblog.com/luce-and-associates/improving-customer-services-to-your-salesforceresponse-time/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>If You Don&#8217;t Take Care of Your Customers, Someone Else Will</title>
		<link>http://luceandassociatesblog.com/luce-and-associates/karen-peterson/if-you-dont-take-care-of-your-customers-someone-else-will/</link>
		<comments>http://luceandassociatesblog.com/luce-and-associates/karen-peterson/if-you-dont-take-care-of-your-customers-someone-else-will/#comments</comments>
		<pubDate>Fri, 01 Oct 2010 15:33:41 +0000</pubDate>
		<dc:creator>Karen</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Karen Peterson]]></category>
		<category><![CDATA[Direct Sales]]></category>
		<category><![CDATA[Direct Selling]]></category>

		<guid isPermaLink="false">http://luceandassociatesblog.com/?p=186</guid>
		<description><![CDATA[Extraordinary service is critical for the success of any business.  Recently, I have been reminded how important this statement is!   I was showing friends around my home city, stopping in my favorite stores and restaurants. After a few days had gone by they said to me, “The people we have come in contact with here [...]]]></description>
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		<slash:comments>1</slash:comments>
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